Thijs Feryn is a technical evangelist at a Belgian webhosting company called Combell. His goal is to bring technology to the people and people to technology. He focuses on bridging the gap between code and infrastructure. Thijs is also involved in many open source communities and leads the PHPBenelux community. He speaks, listens, writes, codes, teaches, organizes and more!
The customer journey map has been a hot topic in the last few years. It is a tool to identify key interactions that the customer has with the organisation, and to visualize the user’s feeling, behavior and needs at each step in the journey. It helps to tell the story of the customer during different phases of the design process. Like with many other tools, you have to find out how to make it work in the context of your own organisation.
Part of being a Platform Engineer at Coolblue is that we get to attend great conferences to learn and bring ideas and information into the company. In May, Myself and 5 of my colleagues hopped over the pond to London for the WinOps 2016 [http://winops.org/] event. Set in the heart of London City, WinOps encompasses all that is great about Windows Server and the technologies surrounding it.
Two weeks ago, my colleague Marijn and I were at the Velocity conference in Santa Clara. We saw 2 days of keynotes and sessions presented by some of the star companies and speakers today. Besides visiting the conference, we had a fantastic week with great experiences, including visiting the Google Campus, San Francisco and Stanford University.